Refund Policy

Last updated:

1. Overview

We stand behind the quality of our educational programmes and services. This policy outlines refund eligibility, cancellation procedures, and timelines.

2. Refund Eligibility

Eligible for Refund (within 14 days):

• Digital programmes (guides, videos, workbooks) — if not substantially accessed
• Consultation bookings — if cancelled before the scheduled time
• Subscription services — if cancelled within the first billing period

Non-Refundable:

• Free or trial content
• Substantially accessed or completed programmes (>50% completion)
• Consultations completed or attended
• Refunds requested after 14 days of purchase

3. Refund Timeline

Initial Refund Request: 14 days from purchase date
Processing Time: 7–10 business days once approved
Refund Method: Original payment method (credit card, bank transfer, etc.)

4. How to Request a Refund

Email us at info@gloweoyouth.world with:

• Your name and order number
• Date of purchase
• Reason for refund request
• Any relevant details (e.g., technical issues, change of mind)

We'll review your request and respond within 5 business days.

5. Subscription Cancellation

You can cancel your subscription anytime. Cancellation will take effect at the end of your current billing period. No refunds are issued for partial months already paid.

To cancel, email us with your subscription details and cancellation date preference.

6. Consultation Refunds

Cancellation by You: Full refund if cancelled ≥48 hours before appointment
Cancellation by Us: Full refund or rescheduling at no cost
No-Show: Non-refundable if you miss the appointment without notice

7. Exceptional Circumstances

If you experience technical issues, access problems, or other legitimate concerns that prevent using our services, we may consider a refund outside the standard 14-day window. Contact us to discuss.

8. Product Issues

If a programme has technical errors or doesn't work as described, we will either fix the issue, provide an alternative, or issue a full refund within 30 days of purchase.

9. No Outcome Guarantee Refunds

We do not offer refunds based on not achieving specific life outcomes, sleep improvements, or personal goals. Our programmes are educational tools; individual results vary based on personal circumstances, consistency, and many factors outside our control.

10. Contact Us

Refund Requests: info@gloweoyouth.world
Phone: +44 20 7486 7950
Address: 142 Clerkenwell Road, London, EC1R 5DL, UK

11. Changes to This Policy

We reserve the right to update this Refund Policy. Purchases made before policy changes are governed by the policy in effect at the time of purchase.