Educational content only. Not medical, psychological, or health services. United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Gloweoyouth Ltd ("we," "us," or "our") operates this website. We are committed to protecting your privacy and ensuring transparency about how we handle your personal data. This Privacy Policy explains our practices in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Directly Provided: When you fill out our contact form, you provide your name, email address, and message content. If you purchase a programme or book a consultation, we collect billing information and any relevant preferences you share.

Automatically Collected: Our website automatically collects certain information when you visit, including your IP address, browser type, pages visited, and time spent on the site. This is collected through cookies and analytics tools (see section on cookies).

3. How We Use Your Information

We use collected data to:

  • Respond to your enquiries and provide customer support
  • Process orders and bookings
  • Send educational content you've requested
  • Improve our website and services
  • Comply with legal obligations
  • Analyse website usage to enhance user experience

4. Legal Basis for Processing (GDPR Article 6)

Consent: When you fill out our contact form or subscribe to a programme, you provide explicit consent for us to process your data.

Contract Performance: If you purchase our services, processing is necessary to fulfil our agreement with you.

Legitimate Interest: We may process data for legitimate business purposes, such as improving our website and marketing, balanced against your rights.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Email platforms, hosting providers, and payment processors (who process data on our behalf under contracts)
  • Legal Requirements: If required by law or to protect our rights
  • Google Services: Google Analytics and Google Ads (see Cookies section)

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:

  • Contact form enquiries: 2 years after last interaction
  • Customer records: 7 years for accounting purposes
  • Cookies and analytics: As per third-party retention policies (typically 14 months)

7. Your Rights Under UK GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restrict Processing: Limit how we use your data
  • Data Portability: Request your data in a portable format
  • Withdraw Consent: Withdraw consent for processing at any time
  • Lodge a Complaint: With the Information Commissioner's Office (ICO)

To exercise these rights, contact us at info@gloweoyouth.world.

8. Cookies and Tracking Technologies

We use cookies to:

  • Essential: Maintain site functionality and security
  • Analytics: Google Analytics (Google LLC, USA) — understand how you use our site
  • Advertising: Google Ads tracking — optimise ad performance and remarketing

Our cookie consent mechanism allows you to accept or reject non-essential cookies. See our Cookie Policy for detailed information.

9. Third-Party Services

Google Analytics: Collects data on site usage (anonymised where possible). Google Privacy Policy

Google Ads: Tracks conversions and enables remarketing. Data is processed under Google's standard agreements.

Google Maps API: Embedded map on our contact page (location data only). Google Privacy Policy

10. International Data Transfers

Some third-party services (Google) are based in the USA. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved under UK GDPR.

11. Data Security

We implement reasonable technical and organisational measures to protect your data, including encryption, secure hosting, and restricted access. However, no system is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we've collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. We will notify you of significant changes by posting on this page.

14. Contact Us

Gloweoyouth Ltd
142 Clerkenwell Road
London, EC1R 5DL
United Kingdom
info@gloweoyouth.world
+44 20 7486 7950

Data Protection Officer inquiries: info@gloweoyouth.world

Information Commissioner's Office (ICO)
www.ico.org.uk